Frequently Asked Questions

Size & Fit Guidance
Our Leathers
Sustainability
Shipping
Returns & Refunds
Orders & Payments
Care
Warranty & Repair
Loyalty & Rewards

Product

  • BED|STÜ pieces are made with full-grain leather and carefully chosen natural materials. That includes chrome-free, formaldehyde-free 100% vegetable-tanned leather, low-impact water-based glues, plant-based dyes, organic cotton, natural rubber, and sustainably sourced wood. Learn more about the materials we use here.

  • The majority of BED|STÜ pieces are handmade in our family-owned factory in León, Mexico, known as North America’s shoe capital.

  • Goodyear welt construction is a classic method where the sole is attached in a way that helps the shoe stay sturdy, breathable, and long-lasting. One of its biggest benefits is that the sole can be replaced.

  • Because our products are hand-dyed with plant-based, non-toxic dyes, some color transfer can happen, especially with darker Lux finishes. This is intentional to our process and part of how the leather ages, develops patina, and becomes uniquely yours. Some finishes transfer more than others, and some are designed to flake or shift with wear, so we recommend reviewing our finishes page for details. To help reduce transfer, wear darker fabrics at first and apply REVIVE Leather Cream or REVIVE Leather Wax/Sealant, testing first in a hidden area. If the transfer seems excessive, please contact customer service with photos so we can review your piece.

  • New leather can arrive with a noticeable scent, especially vegetable-tanned leather, which often smells earthy or woody. If it smells more pungent, your piece may simply need time to air out after being packaged. Give it a few days in open air away from direct sunlight before wearing, and reach out to customer service if you would like help confirming what is normal.

  • Yes. Because our pieces are handmade from 100% vegetable-tanned full-grain leather, no two will look exactly alike, and that is very much by design. Our dyes and finishes are made to shift, wear, and develop character over time. We make each piece to be genuine, unique, and imperfect, and we would not have it any other way.

    If you want to learn more about what goes in to making our pieces, visit our materials page for details.

  • No, your piece is not defective. Most BED|STÜ products are lined, but on the small portion of styles that are unlined, you may see the natural underside of the leather. That fluffy or shaggy texture is part of how real full-grain leather looks and feels. To learn more, visit our guide to the types of leather.

  • Some of our bag styles are available for customization, but we do not make changes to shoe designs. Shoes are particular like that, and ours prefer to stay as designed.

  • Seasonal BED|STÜ pieces and limited colors are usually made in smaller quantities and may not be restocked once sold out. Core styles and neutral colors, like tan and black, are more likely to return, while seasonal colors are not guaranteed. If you are watching a specific piece, sign up for email restock notifications on the product page, or contact customer service to see if more may be coming.

  • While we cannot see your product, the marks you are seeing are most likely natural characteristics of the hide, not defects. BED|STÜ uses full-grain leather because it keeps those markings, grain patterns, and tonal variations intact. That uniqueness is part of what we love most about our pieces, and part of what makes yours one of a kind.

  • You can usually find product dimensions in the details section of the product page. If the page does not answer your question, reach out to customer service and we will help measure twice so you can buy once.

  • Yes. BED|STÜ shoes are made with durable, 100% vegetable-tanned full-grain leather, hands-on craftsmanship, and construction choices designed for long-term wear. Many styles are Goodyear welted, which means the outsole can be replaced over time. Paired with our repair program, that helps keep a well-worn pair in rotation instead of retirement.

  • Yes, BED|STÜ insoles can be removed if you would like to add your own. Our leather insoles are designed for comfort and low-odor wear, but if you have a favorite insert or orthotic, you can use that instead. Most insoles are partially glued down to help keep them in place, so they may take a little care to lift out.

  • No problem. You can view our full care guide here. We recommend conditioning your leather as needed over time, storing it away from direct sunlight, and keeping it in a breathable place rather than sealed in plastic or an airtight container.

  • We offer extended sizing in select core men’s and women’s styles, including expanded size ranges and wide-calf boot options. You can use the filters on our website to find your preferred size, though availability may be limited. At this time, we do not offer multiple widths in every style, but fit can vary by design, so our in-house customer service team is happy to help with guidance before you order.

Size & Fit Guidance

  • Your BED|STÜs should feel snug, especially around the instep and heel, but never excessively tight or painful. We recommend trying new footwear on carpet first to avoid scuffs, especially with leather soles. With the first few wears, the leather will soften and stretch slightly, so the right fit should gently hug your foot rather than feel loose from the start.

  • Yes, each product page includes a size chart above the size selector on the right. It is the best place to check conversions before choosing your size.

  • It depends on what is making you feel between sizes, since length, width, and overall shape can each affect fit differently. Leather will relax and soften with wear, but a well-fitting shoe should feel snug, not tight, around the instep and heel, with no excessive pinching or squeezing at the ball of the foot. For specific guidance, our customer service team can help you choose the best size or style for your foot.

  • No, BED|STÜ shoes are not currently offered in wide or narrow widths. Fit may vary by style, so a different silhouette may work better depending on your foot.

  • Yes, in most boot and shoe styles. BED|STÜ insoles are lightly glued down so they stay in place, but they can be removed and replaced with your preferred orthotic or special insole.

  • Yes, you can wear BED|STÜ shoes without socks if that feels comfortable for you. Fun fact: vegetable-tanned leather contains tannins with antimicrobial properties, which may help reduce odor over time.

  • Yes, BED|STÜ leather shoes will soften, stretch, and mold to your feet with wear. A snug fit at first is normal, but they should not feel painfully tight.

  • A last is the foot-shaped form a shoe is built around, and it helps determine the shoe’s shape, fit, and overall feel. BED|STÜ uses a variety of lasts depending on the style, and we are always creating new ones to bring fresh fits and silhouettes to our collection.

Our Leathers

  • Vegetable-tanned leather is made using a traditional tanning process that relies on plant-based tannins instead of synthetic chemicals. The result is leather with natural depth, subtle variation, and plenty of personality. It ages well, which is more than most of us can promise.

  • Full-grain leather comes from the outermost layer of the hide, where the strongest fibers are found. Because it is not heavily sanded or corrected, it keeps its natural texture and character. In other words, it looks like real leather because it is allowed to behave like real leather. Learn more about full grain leather here.

  • Full-grain leather has natural marks and color variations because we leave the strongest, most character-rich part of the hide intact. We carefully control our 100% vegetable tanning and plant-based dye process, but we do not sand away or cover up the details that make each piece unique. The grain, markings, and tonal shifts are exactly what we love about full-grain leather. To learn more, visit our leather grades guide and our finishes page.

  • Full-grain leather keeps the strongest, most natural part of the hide intact, which makes it more durable and better suited for long-term wear. It also develops a rich patina over time, so it gains character instead of simply wearing out. “Genuine leather” can mean many things and often refers to leather that has been sanded, corrected, or made from lower layers of the hide. Full-grain leather is built to last longer and age better, which is really the whole point.

  • Yes, leather color will naturally change over time. As BED|STÜ leather is worn and handled, it may deepen in tone, soften in texture, and develop a patina that is completely unique to you. That evolution is not a flaw. It is one of the reasons we choose this leather in the first place.

  • We work with trusted tanneries in select regions around the world, including Asia and South America. Our founders personally visit and vet our suppliers, and we conduct independent, third-party testing to confirm our leathers and materials meet BED|STÜ standards for safety, quality, and durability. That includes screening for restricted substances like chrome, formaldehyde, lead, and other chemicals we do not want in our products. Additionally, we test each new batch that lands in our factory for quality and durability standards. We choose our leather with intention, because the finished piece is only as strong as what it starts with.

  • No. BED|STÜ does not offer vegan leather because we believe in using real, high-quality materials that are built to last. Many vegan leather alternatives are plastic-based, and that does not align with our focus on durability, repairability, and more responsible practices. Learn more in our blog, There Is No Alternative to Real Leather.

  • Because real leather should look and feel real. Every BED|STÜ piece is made with 100% vegetable-tanned leather, our own plant-based dyes, traditional construction techniques, and artisan hands, which means natural marks, color variation, and texture are not flaws. They are proof of the process.

    We choose the best materials and make things the harder way because we believe leather goods should have depth, soul, and a story that gets better with wear. Genuine, Unique, Imperfect is not just what we say. It is what happens when real things are made the right way.

Sustainability

  • BED|STÜ takes a hands-on approach to how our products are made. We own our factory and build direct relationships with our suppliers. Our owners personally visit partners to review materials, working conditions, and production practices to ensure they meet our standards. Rather than relying only on third-party certifications, we prioritize direct oversight, long-term relationships, and ongoing accountability.

  • Our repair program helps extend the life of your BED|STÜ pieces, which can reduce the need for replacement. Keeping well-made leather in use longer is one of the simplest ways to cut down on waste.

  • At BED|STÜ, circularity means designing with the full life of a product in mind. We focus on durable natural materials, repairable construction, and processes that help reduce waste wherever possible. Our goal is to make pieces worth keeping, wearing, and repairing.

  • Yes. We are exploring materials, construction methods, and packaging choices that support more sustainable, recyclable, and renewable options over time. We will not trade quality for a greener-sounding shortcut, though. The goal is better circularity without compromising the reason you bought the shoes in the first place.

  • When we use terms like natural, renewable, or bio-based, we are talking about where a material comes from and how it is sourced. Natural materials come from nature, like leather, cork, and plant-based fibers. Renewable materials come from sources that can be replenished over time when responsibly sourced, such as the wood we use in some of our pieces. Bio-based materials are made in whole or in part from biological sources. None of these terms means every component is biodegradable or impact-free, but they do reflect our commitment to choosing materials with intention and durability in mind.

  • We use plant-based dyes because they align with how we believe leather should be finished: with respect for the material, the maker, and the person who wears it. While plant-based dyes can be less predictable, that is exactly why we like them. Mixed in our own factory, they help us create rich, dimensional color while allowing the leather’s natural grain and markings to show through.

  • Yes. BED|STÜ uses natural rubber sourced from rubber trees, chosen for its durability, flexibility, and natural origin. Synthetic rubbers and plastics appear in less than 1% of our collection, and only where performance or construction requires it.

  • Our wood pieces are made from responsibly sourced pine from a family-owned farm in Chile. Each tree used is replaced with a new one without clear-cutting, allowing us to use a natural material instead of synthetic “wood-look” alternatives.

  • For BED|STÜ, sustainability starts with longevity. We use strong, repairable full-grain leather designed to age beautifully, not wear out after a season.

    Our leather is 100% vegetable-tanned using plant-derived tannins instead of the chrome tanning common throughout the industry, helping keep chromium and formaldehyde out of our process while supporting a more responsible approach to wastewater. We finish each hide with plant-based dyes that let its natural grain, markings, and character show through.

    It is not about claiming leather is perfect. It is about making it with intention, so every piece can last longer, be repaired when possible, and stay out of the replace-after-one-season cycle.

Shipping

  • Yes, we offer free shipping on domestic orders over $149. Shipping options and costs will be shown at checkout before you place your order — no surprises, at least not from us.

  • At this time, we only ship within the contiguous United States. We hope to offer international shipping in the future, but for now our shipping passports are staying in the drawer.

  • Unfortunately, BED|STÜ is not shipping to APO, FPO, or DPO addresses at this time. We hope to expand our shipping options in the future.

  • No, P.O. Box delivery is not currently available. Please enter a valid residential or business shipping address when placing your order.

  • Yes. All BED|STÜ packages are insured through UPS, so your order has coverage while it is in transit.

  • Start by checking your spam or junk folder and confirming the email address used at checkout. If you still have not received your order or shipping confirmation, please contact our customer service team for help.

  • Once your order ships, tracking information will be sent to the email address provided at checkout. Be sure to check your spam or junk folder, just in case it took the scenic route.

  • Most orders placed before 1:00 p.m. CST Monday through Friday will ship the same day. Orders placed after the cutoff, over the weekend, or on holidays will be processed the next business day. During periods of high order volume, please allow 2–3 business days for processing before your order ships.

    Shipping estimates do not include processing time. Once your order has shipped, UPS 2nd Day Air is estimated at 2 business days, while UPS Ground is estimated at 3–5 business days. Carrier delays may occur, and BED|STÜ is unable to issue refunds for delays caused by the carrier.

  • Custom products take a little extra care and handling. Please allow 7 to 10 business days for your custom order to be completed before it ships.

  • If your package is delayed after it ships, the carrier is responsible for the delivery timeline. We know waiting is not the fun part, but BED|STÜ is unable to provide refunds for carrier delays.

  • Gift notes and gift wrapping are not currently available. We hope to offer more gifting options in the future.

  • Please allow 24 hours after your package is marked delivered, as UPS may occasionally mark a package delivered before it arrives. If it still has not arrived after 24 hours, please contact customer service for assistance.

Returns & Refunds

  • Items purchased on bedstu.pro may be returned or exchanged 30 days from the invoice date if they are unworn and in original condition. Please try them on indoors first, since pavement has a way of making decisions permanent.

  • You can start your return or exchange through our Returns & Exchanges Portal here. Follow the prompts to select your order and choose the return or exchange option that applies.

  • Yes, some items are final sale. Final sale and customized items are not eligible for returns or exchanges, so please choose with care.

  • Redo is an optional $3.98 add-on at checkout that gives you a more flexible return experience. If you purchase Redo, you receive up to three free returns or exchanges, with no restocking fees and free return shipping. After your third return or exchange, only returns are allowed and a flat $10 restocking fee applies.

  • If you opted out of Redo, you can still return or exchange your order. Exchanges and store credit returns will incur a $5 restocking fee, while refund returns will incur a $10 restocking fee.

  • For customers who purchased Redo, exchanges are free for up to three exchanges. If you did not purchase Redo, your first exchange or store credit return includes a $5 restocking fee.

  • Yes, prepaid return labels are provided for eligible returns.

  • Yes. Returning multiple items in one shipment is recommended whenever possible, so your return is easier to manage and does not use multiple return allowances.

  • You may return an exchanged item for a refund if it qualifies under our return policy. The refund will be handled based on the policy that applies to your order.

  • If you exceed three returns or exchanges, you may still submit an eligible return, but exchanges will no longer be available. Both Redo and non-Redo customers will be charged a $10 restocking fee, and the normal return window still applies.

  • You can track your return using the tracking number assigned to your return label. Most returns are processed within 1 to 3 business days after they are received, though it may take up to 7 business days during higher return volume or inspection periods.

  • Currently, we must receive and process your return before your exchange can ship. Our team works to move exchanges along as quickly as possible, and we are working toward supporting instant exchanges in the future.

  • We accept returns and exchanges for items purchased on bedstu.pro within 30 days of purchase, as long as items are unworn and in original condition. Holiday purchases made starting November 21, 2025, can be returned through January 31, 2026.

  • No, online purchases cannot be returned or exchanged in-store. Please follow our online return or exchange process for items purchased on bedstu.pro.

  • No, in-store purchases cannot be returned or exchanged through the online returns process. Please contact or visit the store for help.

  • Generally, we are unable to accept returns or exchanges past the 30-day return window, even if the item is unworn. Please make sure to start your return or exchange within 30 days of receipt.

  • To request a gift receipt, please reach out to help@bedstu.pro with the order number, recipient name, and recipient email.

Orders & Payments

  • If your order ships to a state where BED|STÜ is required to collect sales tax, the charge will be added at checkout and displayed on your final order confirmation. Taxes are not our most charming detail, but we do believe in making them clear.

  • We accept major credit cards, Apple Pay, and Shop Pay. Available payment options will be shown at checkout before you place your order.

  • No, we are not able to split payment between multiple credit cards at this time. Please use one credit card per order.

  • If you receive an error after entering your payment information, first make sure all card details are entered exactly as they appear on your account. Too many failed attempts with the same email address can also cause a decline, so you may want to wait up to an hour before trying again. If you are still having trouble, please give us a call and we can help process your order over the phone.

  • If your order is placed before 1 pm CST on a regular business day, it should ship the same day. Orders placed after that time, over the weekend, or on holidays will be processed on the next business day. During peak season, processing may take 3 to 5 business days.

  • We can assist with changes or cancellations as long as your order has not yet shipped. Reach us at help@bedstu.pro or by phone at 1-888-235-9877, Monday through Friday, 8 am to 5 pm CST.

  • Please start a return and select wrong item received as the reason. Be sure to upload a photo of the item you received so our team can review it and help make things right.

  • If something is missing from your order, please hold on to the original box and packing slip. Reach out to customer service immediately with your order number and photos, and we will help sort out what went missing.

  • Yes, we do sell gift cards online. Simply select the gift card option here and choose the amount you would like to send.

  • BED|STÜ gift cards do not expire. Take your time choosing, good leather is patient.

  • Your initial gift card balance is included in the email sent when the gift card was issued. You can also enter the gift card at checkout to view the balance then delete it before completing checkout, so it will not be used unless you choose to apply it to the order.

  • Refunds are issued back to the original form of payment. If you paid with a gift card, that portion of your refund will be returned to the gift card.

  • To use a promo code, enter it in the discount code field at checkout and click Apply. If it is not applying, the code may be expired, the items in your cart may not qualify, or another promotion may already be applied.

  • We are committed to offering consistent pricing across all websites.

    If you find a lower price from an authorized online retailer on an identical in-stock product, let us know. We will review the request and determine if a price match applies.

    The following limitations apply:
    - The item must be identical (style, size, and finish).
    - The item must be in stock at both the online retailer's website and bedstu.pro at the time of the price match request. (We will require active links.)
    - You must contact Customer Service before placing your order so we can verify the item's eligibility.
    - We will price match one item per customer, as a one-time courtesy.
    - We cannot offer rain checks for items that are not currently in stock.
    - The item must be brand new and sold/fulfilled by an authorized retailer. We will not price match listings from Poshmark, eBay, or similar resale sites.
    - We will not price match products discounted due to damage, wear, or use.
    - Price matches apply only to the advertised price of the item itself. Discounts offered through a website, such as promotional codes, sitewide sales, coupon discounts, loyalty rewards, or other website-specific offers, are not eligible for price matching.
    - bedstu.pro reserves the final decision on all price match requests.

    If you believe your request meets the criteria listed above, please reach out to help@bedstu.pro with the active link to the product you would like us to review for a price match.

Care

  • Yes, many BED|STÜ shoes are designed to be resoleable, especially styles made with Goodyear welt construction. Some other styles may also be resoleable on a case-by-case basis, depending on their design and condition. If you are unsure about your specific pair, our customer service team can help review your options.

  • Keep your leather clean, dry, and away from heavy moisture and direct sunlight whenever possible. If it starts to look dry, apply a light layer of leather conditioner and let it absorb naturally. Leather is durable, but not invincible. Think low-maintenance, not no-maintenance. To learn more, visit our leather care page.

  • For light cleaning, start with a soft, slightly damp microfiber cloth to remove surface debris. Then use REVIVE Leather Conditioner and REVIVE Leather Wax as directed, as needed. Our REVIVE products are made with natural ingredients and are safe for any BED|STÜ leather product, while other leather care products may contain chemical solvents that can strip dye or damage the leather, so please reach out to customer service with specific questions.

  • Use a small amount of leather conditioner, such as REVIVE Leather Cream, and apply it gently with a soft cloth. Always test first on a small hidden area, as conditioners may darken the leather. Keep in mind that a little goes a long way, so apply sparingly in layers as your piece needs it.

  • No, BED|STÜ shoes and bags are not waterproof. REVIVE Leather Cream helps clean and condition the leather, while REVIVE Leather Wax/Sealant can improve luster and add light moisture resistance. Light rain or brief time in snow is usually fine, but excess moisture, snow, ice, or large water droplets should be wiped away right after use.

  • We do not recommend waterproofing sprays or treatments before wearing. Some products may darken the leather, shorten its life, or affect how it breathes. If you choose to use any conditioner or water repellent, test it first on a small hidden area.

  • Yes, BED|STÜ does offer repairs for eligible shoes and bags. Please contact customer service or submit a repair request so our team can review your piece and share the available options.

  • Avoid harsh chemical cleaners, heavy treatments, or products not made for natural leather, as they can affect the color, texture, and finish of your BED|STÜ pieces. For optimal longevity, your leather should only need occasional conditioning, especially in dry environments, and REVIVE Leather Wax/Sealant if you want to enhance luster and add light moisture resistance.

Warranty & Repair

  • Warranty claims are evaluated and honored solely at the discretion of BED|STÜ. Purchases made from deeply discounted authorized dealers, including clearance, closeout, overstock, or “as-is” merchandise, may not qualify for warranty coverage. Proof of purchase must be provided to submit a warranty claim. BED|STÜ reserves the right to deny warranty claims for these purchases.

    A 6 MONTH LIMITED EXCHANGE AGAINST DEFECTS FOR MERCHANDISE PURCHASED THROUGH bedstu.pro WEBSITE OR AUTHORIZED DISTRIBUTOR. 
    BED|STÜ products are warranted against defects in craftsmanship and materials within 6 months of purchase. Photos of the defect/area of concern are required for all warranty claims as well as proof of purchase. Weather and water damage will not be considered for product replacement.  Products altered by anyone other than BED|STÜ can consider the warranty void. This limited warranty does not cover, and BED|STÜ shall have no obligation or liability with respect to, improper or inadequate fit once footwear product has been worn/used. Upon review, if a defect is found in one of our products as the result of normal use, BED|STÜ will repair the defect or exchange the product. All other defect claims must be taken to the original point of purchase. If the product is found not to be defective, you may request to have the product returned to you at your expense.

  • Please send multiple photos of your product, along with your transaction details, to help@bedstu.pro. Our team will review the issue and let you know the repair or replacement options available.

  • At this time, repairs may take 8 to 10 weeks to complete. Because repair timing can change, please contact customer service for the most current estimate on your piece.

  • Please request your repair online or contact customer service for assistance. Our team will guide you through the next steps for sending in your bag.

  • If something fails because of a manufacturer’s defect, you may want to submit a warranty claim. If your item has been used, worn, scuffed, stretched, or simply loved into needing attention, a paid repair or restoration is the right path. Contact our customer service team if you are unsure or have any questions.

Loyalty & Rewards

  • Join our loyalty program by subscribing to emails, registering on the Rewards page or simply by making your first purchase. However, it’s completely free—no purchase needed.

  • You can earn points in several ways—follow us on Instagram, Pinterest, or Facebook, refer a friend, make a purchase, write a review, or add a photo to a review. Once you make your first purchase, you’ll be placed into one of our tiers: Artisan, Craftsman, or Master.

    You’ll also receive birthday points, loyalty-anniversary points, and points for every dollar you spend. Each tier unlocks different earning rates, so once you start shopping, you’ll start earning quickly!

  • Points become available immediately after completing an action or purchase is fulfilled. For points earned from a purchase, we recommend waiting to redeem them until you’ve received your product and are sure you won’t be returning.

    If you use points and then return an item, your account may show a negative points balance, which you’ll need to earn back.

  • Once you’ve made a purchase, you’ll be placed into one of our tiers. Artisan members earn 1 point per dollar spent, Craftsman members earn 1.25 points per dollar, and Master members earn 1.5 points per dollar.

  • Redeeming your points is simple. Log in, shop, and add your new leather goods to your cart. At checkout, you’ll be prompted to apply your points to your order. If you weren’t logged in yet, you’ll have the option to do so then. After logging in, return to your cart and select “Redeem my points on this order.”

  • You will receive your points after your friend has completed their first purchase.

  • If you join within 30 days of your birthday, your birthday points will arrive 30 days after your initial sign up date.

  • Your points expire 24 months after the action that earned them. For example, if you make a purchase on 1/01/2026 the points from your purchase will expire on 1/01/2028.

  • No. Points can only be used for purchases on tangible goods & gift cards.

  • No. Points can not be combined with any other discounts.

  • Points can only be earned and redeemed on bedstu.pro

  • Yes — we reserve the right to modify or end the rewards program at any time. If the program ends or your participation is terminated, unused points may be forfeited.

  • The program is for customers only — employees, retailers, and sales reps are not eligible.